RETURN POLICY (AUSTRALIA)
This return policy applies to products purchased from shoppingheadquarters.com.au

SHOPPING HEADQUARTERS CHANGE-OF-MIND POLICY
If you change your mind, you can return most products (see below) within 30 days from the purchase date provided the following conditions are satisfied:

Proof of purchase must accompany the product being returned. You will need to provide a Shopping Headquarters receipt of purchase or payment provider receipt which includes reference to the item you are returning; and

The product must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way by you).

We do not accept the return of products under our change-of-mind policy that are:
- sale or marked down items;
- underwear;
- water bottles; and
- perishables

For change-of-mind returns we will choose whether you are given a refund, store credit or an exchange for an equivalent valued item (as determined by Shopping Headquarters).

IMPORTANT NOTE: Shopping Headquarters fulfills some products from international suppliers. For purchases which fall into this category, shipping time can take as long as five weeks.

See the section "HOW TO RETURN YOUR PRODUCT" for more information about how you can return products under our change-of-mind policy.

CONSUMER GUARANTEES
You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.

Further information about the consumer guarantees is provided here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
which includes details about the consumer guarantees;

and here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
which includes details about your rights where a consumer guarantee is not met.

To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item. To make a claim under the consumer guarantees please contact us at info@shoppingheadquarters.com.au.

HOW TO RETURN YOUR PRODUCT
See below for further information on how you can return a product under our change-of-mind policy.

To return products purchased online under our change-of-mind policy:

1. Contact Shopping Headquarters by email at info@shoppingheadquaters.com.au within 30 days of the date of purchase. Print the receipt of purchase. Make note of the shipping address on your returns form, this is the address you will send your return to.

2. Place your items(s) in the original shipping box/satchel and address the package to the shipping address found on your receipt of purchase. You must include proof of purchase as required under our change-of-mind policy.

3. Take your package to a delivery carrier of your choice for shipping.

IMPORTANT NOTE: For your return to be considered under our change-of-mind policy you must ship your return within 30 days of purchase.

4. If we offer you a refund, we will process your refund and send you an email when this transaction has taken place. Please note it may take several days for the payment service provider to process any refund.

5. If we do not think you are entitled to return the product under our change-of-mind policy, we will let you know by email.

PAYPAL REFUNDS
If you purchased a product using PayPal, and you are offered a refund, the refund will be paid to your PayPal account.